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Global Privacy Policy

Last updated on the 3rd of April 2024

 

By using this website, www.cresconet.com (our Website), you consent to the collection and use of information as set out in this Global Privacy Policy.


1      About CrescoNet

Your privacy is important to CrescoNet LLC as well as to CrescoNet LLC’s affiliates (CrescoNet or CrescoNet Group). This Privacy Policy describes the kinds of information we may collect from you while visiting our Website and how it is used. The terms of this Privacy Policy are without prejudice to any contractual terms you may enter into with us, which will take precedence over the terms of this Privacy Policy. This Privacy Policy covers all CrescoNet Group companies. In this Privacy Policy, references to CrescoNet, we, us or our are references to CrescoNet Group.

 

CrescoNet is a leading provider and integrator of highly resilient and secure, public, and private LTE/5G multiapplication networks and DER solutions for electric, water, and gas utilities.  For more information on CrescoNet visit our Website).


2      Purpose of this Privacy Policy

This Privacy Policy relates to the CrescoNet Group. Its purpose is to describe how we collect and use data, including personal information in the course of our business and through our Website in connection with our engagement with and provision of services to you, and to show how we comply with applicable privacy laws. This includes personal information disclosed to, collected by or otherwise used by our Website or as may be processed through any other information technology platform we use to facilitate the provision of any or all of our products and services (Services). All information collected by us is done by lawful and fair means in accordance with this Privacy Policy. If you have any questions regarding the contents of this Privacy Policy or how we handle your data, please contact us at the address below.

 

We regularly review our practices and procedures regarding how we collect, hold, use, disclose and otherwise manage personal information. As a result, this Privacy Policy may change from time to time and it is therefore important that you review it regularly. Any change to this Privacy Policy will become effective when we publish the revised Privacy Policy on our Website. You can check the date at the top of this page to see when the Privacy Policy was last updated. If we make any material changes to this Privacy Policy we will use reasonable endeavours to bring this to your attention when we do.

 

Your continued use of the Services, requesting our assistance or the provision of further personal information to us after this Privacy Policy has been revised, constitutes your acceptance of the revised Privacy Policy.

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3      Personal Information

The term Personal Information as used in this Privacy Policy refers to information or an opinion about an individual from which that person can be identified or can reasonably be identified, whether true or not and whether recorded in a material form or not, such as your name, birth date, email address, mailing address, or telephone number that can be used to identify you. Generally, we will only process your Personal Information as described in this Privacy Policy. However, we reserve the right to conduct additional processing to the extent permitted or required by law, or in support of any legal or criminal investigation. The next sections explain how and when we collect Personal Information from you.

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4      What Personal Information do we collect?

We may collect and use different kinds of information in the course of providing the Services, and for you to be able to benefit from those Services (to the extent that it is reasonably necessary and relevant to the performance of the Services), which we have grouped together as follows:

  • contact information: includes your name, phone number, email address and your residential address or other address for both identification and registration purposes;

  • profile information: includes user generated information made available by social network services such as names, comments, posts, images or preferences, feedback and survey responses;

  • technical information: includes CrescoNet username and passwords, internet protocol (IP) address, your login data, browser type, time zone setting and location, third party access tokens and other technology on the devices you use to access the Website and Services;

  • usage information: includes information about the performance of the Website and Services, and how you use the Website and Services;

  • marketing information: includes your preferences in receiving marketing communications from us;

  • required information: includes other personal information required to satisfy our obligations under relevant legislation; and

  • any other personal information that you provide to us either directly or indirectly when using the Website.

 

The precise types of Personal Information we collect from or about you will depend on the nature of your interactions with us.

 

We do not collect any sensitive personal information about you (this includes details about your race or ethnic origin, political opinions or associations, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association or union, sexual orientation or practices, and criminal record information). Nor do we collect any information about your health, genetic background or biometric personal information.

 

5      How do we collect your Personal Information?

We may collect Personal Information directly from you wherever it is reasonable and practical to do so.  We may collect Personal Information from you via:

  • your use and access of the Website and in your use of the Services, including during your registration and creation of an account as a user of the Website or the Services;

  • your response to any surveys or marketing materials we send out;

  • information you provide to us when you contact us or we contact you, whether in person, over the telephone, or electronically (for example, by email or SMS).

 

We may also collect your Personal Information from third parties including:

  • third parties who provide services to CrescoNet that help us provide our services;

  • other third parties who provide services via the Website; and

  • via public sources or when you connect with a social network service or other platform when using and accessing the Website.

 

6      Use of Personal Information

Most of our Services do not require any form of registration, allowing you to visit our site without telling us who you are. However, some services may require you to provide us with Personal Information. In these situations, if you choose to withhold any Personal Information requested by us, it may not be possible for you to gain access to certain parts of, or use some functions of the Website or the Services and for us to respond to your query. Also we may not be able to provide you with other services, targeted content and relevant information.

 

We may collect, hold and use Personal Information for a variety of reasons including to provide you with products or services, to bill you for products and services you request, to market products and services which we think may be of interest to you, or to communicate with you for other purposes which are evident from the circumstances or about which we inform you when we collect Personal Information from you.

 

Other circumstances in which we may collect, hold and use your Personal Information include those listed below:

  • to assess the performance of the Website and the Services we provide, including in relation to data analysis, developing new products and services, managing the provision of our customer service, and analysing our customer base;

  • to deliver targeted content based on user profiling and location;

  • to process and respond to a complaint or request you may make, and to communicate with you and provide you with support and customer service in general;

  •  to contact you in relation to our Services, particularly if we believe there are any products or services or any information we believe you might be interested in, as permitted by law;

  • for the provision of Services or the administration of our business (including fulfilling and exercising our obligations and rights, exercising or defending legal claims and managing the relationship with you); or

  • any other uses identified at the time of collecting your Personal Information.

 

We will only collect, hold and use Personal Information for the purpose for which it was provided (which will normally be obvious at the time of collection), a related purpose, or as authorised, permitted or required by law.

 

7      To whom may we disclose your Personal Information?

We may disclose your Personal Information to various third parties in order to assist us with providing the Services. These third parties may include:

  • data storage and technology service partners in connection with our Services or services that these third parties perform for us;

  • our lawyers, accountants and professional advisors;

  • other third party goods and/or service providers, such as third party branding service providers and hardware suppliers;

  • to CrescoNet’s affiliates;

  • to law enforcement authorities where we are required to do so by law or pursuant to a legal process; or

  • to any entity in the event that we sell or transfer all or a portion of our business or assets. Should such a sale or transfer occur, we will use reasonable efforts to require that the transferee uses the Personal Information you have provided to us in a manner that is consistent with this Privacy Policy.

 

8      Non-disclosure of Personal Information

We do not sell the Personal Information we collect, but we may use or disclose the Personal Information for the purposes described in this Privacy Policy with:

  • the CrescoNet Group companies and shareholders;

  • third party suppliers and service providers (including providers for the operation of our websites);

  • anyone to whom our assets or businesses (or any part of them) are transferred;

  • specific third parties authorised by you to receive information held by us; and/or

  • other persons, including government agencies, regulatory bodies and law enforcement agencies, or as otherwise may be required, authorised or permitted by law.

 

9      Marketing Communications

In addition to the purposes set out above at section 6, we may collect, use and disclose your Personal Information to provide you with electronic marketing messages from time to time, to inform you of products, services or offers of CrescoNet, our affiliates or commercial partners which may be of interest to you by email (Marketing Communications), in circumstances where we have collected the Personal Information directly from you and you would reasonably expect that your Personal Information would be used or disclosed for this purpose, or you have otherwise consented to such collection.

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You may receive Marketing Communications if:

  • you have subscribed to our Marketing Communications (in which case we will keep you informed of the latest products, current offers and promotions at CrescoNet);

  • you request information about our Services when you choose to contact us (in which case you will not be added to a mailing list of any kind and will only receive emails in relation to the matter you have contacted us about); and

  • the Marketing Communications are otherwise relevant to the reason(s) we hold your email address, where we are permitted to do so by law.

 

If you no longer wish to receive such material, you may opt out of receiving electronic messages from us at any time by contacting our Privacy Officer via the contact details at the bottom of this Privacy Policy or by using the opt out mechanism included in our electronic marketing messages.

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10     Right of access, correction and removal

Whenever we process Personal Information, we take reasonable steps to ensure that your Personal Information is kept accurate and up-to date for the purposes for which it was collected. You have the ability to object to the processing of your Personal Information if such processing is not reasonably required for a legitimate business purpose as described in this Privacy Policy or our compliance with law. In the case of electronic direct marketing, we will provide you with a method to opt out of receiving further marketing materials or with a method to opt in if required by law. If you would like to exercise your rights as a data subject, please contact our Privacy Officer at the address below. Requests to delete personal data will be subject to any applicable legal and ethical reporting or document filing or retention obligations imposed on us.

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11     Security and confidentiality

Within CrescoNet your Personal Information will be transmitted and stored in a protected environment. To ensure the security and confidentiality of Personal Information that we collect online, we use data networks protected, inter alia, by industry standard firewall and password protection. In the course of handling your Personal Information, we take measures reasonably designed to protect that information from loss, misuse, unauthorized access, disclosure, alteration or destruction.

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12     Data transfers

CrescoNet is a global group of companies and has databases in different countries, some of which are operated by its local subsidiaries, and some of which are operated by third parties on behalf of the local CrescoNet affiliate. We may transfer your Personal Information to one of the Group's databases outside your country of domicile, potentially including countries which may not require an adequate level of protection for your Personal Information compared with that provided in your country. However, CrescoNet has implemented legal safeguards to ensure effective levels of data protection globally. CrescoNet may also subcontract certain activities and share your Personal Information with third parties who are, and whose data storage servers may be located in countries outside of your country of domicile. Such transfers are necessary for the purposes of allowing us to provide the Services and otherwise carry out the activities specified in this Privacy Policy. We endeavour to only share your Personal Information to service providers whom we consider have adequate levels of protection and who will only use or process your Personal Information on our behalf.

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13     Cookies

A cookie is a small file containing information specific to a user, passed through an internet protocol such as a web browser and stored on a device.

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We use essential cookies on our Website to facilitate and improve your online experience. We may collect and process information about your visit to this Website, such as the pages you visit, the website you came from and some of the searches you perform. Such information is used by us to help improve the contents of the site and to compile aggregate statistics about individuals using our site for internal, market research purposes. In doing this, we may install cookies that collect the domain name of the user, your internet service provider, your operating system, and the date and time of access.

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14     Personal information from Minors

We do not knowingly collect personal information from minors and our Services are not intended for use by minors. If we become aware that we have inadvertently received personal information from a minor, we will delete the information from our records.

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15     Links to other sites

This Privacy Policy applies only to this Website, and not to websites owned by third parties. We may provide links to other websites which we believe may be of interest to our visitors. We aim to ensure that such websites are of the highest standard. However, due to the nature of the internet, we cannot guarantee the privacy standards of websites to which we link or be responsible for the contents of sites other than this one, and this Privacy Policy is not intended to be applicable to any linked, non-CrescoNet site.

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16     Contact us

If you have any questions or complaints regarding this Privacy Policy, or if you would like to make recommendations or comments to improve the quality of our Privacy Policy, please contact us:

 

by post at:


CrescoNet Group Privacy Officer
80 Liberty Ship Way, Suite 6, Sausalito, CA 94965, USA
 

Or by email at: PrivacyOfficer@cresconet.com

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